Privacy Policy

GTA Garage is a motorbike and scooter rental in Bali, Indonesia. Our website is gtabali.com. We decide how your personal data is used and we are responsible for it.

Questions about this policy or your data — write to us:

• Emailinfo@gtabali.com
• WhatsApp+62 878 3030 1010
• Telegram@gta_garage_byAV
• Instagram@gtagaragebyav

• Contact details: your name, phone or WhatsApp number, Telegram or Instagram username.
• Messages you send us through Instagram Direct, WhatsApp, Telegram or the form on our website, including photos and files you attach, and your profile name as the platform shows it.
• Booking details: rental dates, the bike and equipment, delivery and pick-up address, notes for the booking.
• Documents for the rental agreement: a copy or photo of your passport or ID and your driving licence.
• Payment and deposit records: amounts, dates, payment method and status. Card payments are processed by payment providers — we do not receive or store full card numbers.
• Website usage: our own analytics records pages viewed, where the visit came from, country and device type — without your name or contacts. The site also uses Google Analytics 4 and Meta Pixel, which set cookies to measure visits and ad performance. Your settings on the site (theme, card size, favourite bikes) are kept only in your browser.

• to answer your questions and requests;
• to make and manage your booking, and to deliver and pick up the bike;
• to prepare the rental agreement and handle the deposit;
• to take payments and issue receipts;
• to meet our legal, tax and accounting obligations;
• to understand how the website is used and make it better.

We process data to perform the rental you ask for, to meet legal obligations, and — for website analytics — in our legitimate interest to improve the site.

When you message us on Instagram or WhatsApp, Meta Platforms delivers the message to our booking system so our team can read it and reply. Telegram messages reach the same system through Telegram.

We receive the message, any attachments, and your username, profile name or phone number as the platform provides them. We use this only to answer you and to manage your booking. We do not sell this data and do not use it for third-party advertising.

The platforms process your messages under their own privacy policies.

We do not sell personal data. We share it only with:

• our team members who need it for their work (sales, delivery, workshop, accounting) — each role sees only what it needs;
• service providers that run our service: hosting, database and file storage (Singapore region), payment providers, messaging platforms (Meta for Instagram and WhatsApp, Telegram) and analytics (Google, Meta);
• government authorities, when Indonesian law requires it.

Our booking system and its database run on secure servers in the Singapore region, which means the data is stored outside Indonesia. Access is protected by personal accounts and role-based permissions, and we keep backup copies so bookings are not lost.

• Booking, payment and deposit records — as long as we need them for accounting and legal obligations.
• Other data (contacts, messages, document copies) — until you ask us to delete it, or until we no longer need it.

Under Indonesian Law No. 27 of 2022 on Personal Data Protection you can:

• ask what data we hold about you and get a copy;
• correct or update it;
• ask us to delete it;
• withdraw your consent at any time;
• ask us to limit or stop using your data.

Write to info@gtabali.com or message us on any of the channels above. Before we act, we may ask you to confirm it is you — for example, by writing from the same phone number or account. We reply within the time limits set by the law.

You can block or delete cookies in your browser settings — the website works without them.

If we change this policy, we update it on this page and change the date at the top.